1. Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Co-wheels’ relationship with you in relation to this website. These T&Cs relate only to this website, and not to membership or use of Co-wheels' services.

Terms of Use

Terms of use

The term ‘Co-wheels’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3a Sunderland Rd, Gilesgate, Durham, DH12LH. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Visitors may to create a link to this website from another website or document without first seeking Co-wheels’s consent, though we would be extremely grateful of any notice that you have done so. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy policy 

Our full privacy notice sets out how Co-wheels uses and protects any information that you give Co-wheels when you use this website. The key points for use of the website are summarised below but for full detail;s including how we use the information you give us when you become a members see co-wheels.org.uk/privacy

Co-wheels is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Co-wheels may change this policy from time to time by updating this page and co-wheels.org.uk/privacy. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect the following information in contact forms on our webpages:

Name and contact information - including email address and phone number, and demographic information such as postcode.

What we do with the information we gather 

We use this information to understand and analyse demand and interest for our services. We also share anonymous data confidentially for research purposes with trusted academic and research partners who undertake to hold all personal data securely and not to transmit it to any other party.

We also use information we collect to contact you via email with further information about our services locally and nationally. We will continue to email you with relevant updates to services in your area, and offers and information about our services, and services of others, which we think will be of interest to you. You can opt out at any time by clicking the unsubscribe link we send in every email, or by emailing info@co-wheels.org.uk


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer or clear cookies to re-set them at any time. However this may prevent you from taking full advantage of all features on the website.


We also use cookies for Facebook adverts and Google AdWords Remarketing to advertise Co-wheels across the Internet. Facebook and AdWords remarketing may display relevant ads tailored to you based on what parts of the Co-wheels website you have viewed by placing a cookie on your machine.  The cookie cannot be used to identify you, and is simply used to say "This person visited this page, so show them ads relating to that page."

Facebook and Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to Opt Out of Remarketing and Advertising

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager

If you wish to change or opt out of Facebook adverts then you can amend your settings by using this guide and stop specific ads or companies, including those from Co-wheels, by following this guide

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information & opting out of direct marketing

All emails we send contain a link to unsubscribe you from any promotional contact from Co-wheels. If you have left details on our website which have enabled us to contact you for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@co-wheels.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to the Data Controller at 3a Sunderland Rd, Gilesgate, Durham, DH1 2LH or email your request to info@co-wheels.org.uk.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Co-wheels and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Co-wheels. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Co-wheels takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Co-wheels - © Co-wheels 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Accessibility Statement

Co-wheels is committed to making resources and services accessible to as many of our users as possible and, where practicable any users with disabilities who need them.

The design and construction of this site has therefore taken into account current accessibility standards at the time of development.

We will work with clients and visitors to provide a reasonable accommodation to your needs. If you have a question about the accessibility of any of our services or resources, please contact us at info@co-wheels.co.uk.

Refer a Friend promotion

This offer is only applicable to newly approved members of the service who have been referred by a current member.  To be eligible for referral credits, both members must first complete a booking of 2 hours or more. Upon completion of this, £20.00 Driving Credit will be added to both accounts.  Please note: only applicable to members without an outstanding balance and only relevant member information will be shared during this process.

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